Shipping
We understand how exciting it is to receive your online order and that's why get it in the post and dispatched as soon as possible! Online orders are posted usually on a Monday. If you need your order sooner please don't hesitate to reach out to us!
We use Australia Post for most orders, however if your order includes a bulky item, we may use a courier service. All online orders are sent with tracking which are emailed to you at the time of dispatch. If you do not receive tracking details, please get in touch with us as soon as possible.
For shipping fees please see below:
The cost of shipping has significantly increased, our shipping costs reflect the actual cost to send your itesm. Shippings starts at $12
A note about Australia Post
In our experience Australia Post provides an excellent service, and in most cases parcels arrive on time. However, there may be delivery delays experienced that are outside Lollipop Kids control. In the unlikely event that a parcel is delayed please contact us and we will happily follow up with Australia Post for more information.
Returns
There are strictly no returns or exchanges during our good-bye sale.
Faulty Items
We make every effort to check and double check that items shipped are in perfect condition, in the unlikely event the item is faulty please contact us immediately and we will replace or provide a refund (if a replacement isn’t available). Please note that faulty items are required to be sent back to Lollipop Kids unless otherwise agreed.
Cancelled Orders
Lollipop Kids do NOT provide a refund or cancel orders for change of mind. If you have incorrectly placed an order online with us a 20% restocking fee will be applied to your refund.
Contact Details
Email: info@lollipopkids.com.au